FREQUENTLY ASKED QUESTIONS

HOW DID YOU LEARN HOW TO PAINT WITH OILS AND WATERCOLORS?

I attended the University of North Texas and graduated with a BFA in Drawing and Painting. I focused primarily on oil paintings at the time but also took several watercolor classes while I was there.

DO YOU TAKE CUSTOM ORDERS?

I do not currently take custom orders.

WHEN CAN I EXPECT TO RECEIVE MY ORDER?

All orders are shipped within 3-5 business days. A tracking number will be emailed to you upon shipment. 

WHAT IF MY ITEM ARRIVES DAMAGED?

We understand that an order can occasionally be damaged in the mailing process. If you order arrives damaged, please email anna@annatovar.com, and include your order number and a photo of the damaged item. We will do our best to get your items replaced in a timely manner.

WHAT IS YOUR REFUND POLICY?

Unused and unopened orders may be returned within 15 days of receipt for a refund. Once we receive the returned item(s), the charges will be credited to your original method of payment excluding shipping costs, which are non-refundable.  All shipping charges are non-refundable and all return shipping cost are the responsibility of the buyer. Returns that are damaged may not be exchanged and will be sent back to the customer.  We recommend all returns be sent insured and with tracking. We cannot be held responsible for lost or damaged products.

IF I MAIL A RETURN, WHEN WILL I BE REFUNDED?

You must email us to let us know you are returning your item. Once we have received the item(s), you will be be refunded (excluding shipping costs) within 1-3 business days. 

DO YOU OFFER PRICE ADJUSTMENTS?

In the event of a sale, we offer price adjustments within 7 days of your order being placed. Contact anna@annatovar.com to start the price adjustment process. We will refund the price difference to your original form of payment. 

DO YOU OFFER A DESIGNER DISCOUNT?

Yes! If you are a designer, please send your credentials to anna@annatovar.com. We offer a 15% discount on linocut and archival prints to designers and design firms. 

CAN YOU ASSIST MY COMPANY WITH BULK ORDERS AND DONATIONS?

You are welcome to email anna@annatovar.com with the details of your desired order or donation, and we will get back to you as soon as possible. 

CAN I POST ABOUT YOU ON MY BLOG/INSTAGRAM?

Sure! Please provide credit and links where appropriate.