FREQUENTLY ASKED QUESTIONS

HOW DID YOU LEARN HOW TO PAINT WITH WATERCOLORS?

I attended the University of North Texas and graduated with a BFA in Drawing and Painting. I focused primarily on oil paintings at the time but also took several watercolor classes while I was there. In the years after graduating, my lifestyle changed and oil painting became less and less feasible for me, but the ease of watercolor always fit right in. I've been painting with watercolors for 15 years now, and I'm still just as in love with them now as I was then. 

HOW DID YOU LEARN BLOCK PRINTING?

I took a printmaking class when I was attending the University of North Texas. At the time, the desire to explore further wasn't really there, but in the Spring of 2017 I picked up my old supplies and gave it another shot. Something clicked, and I haven't looked back! If you’d like to learn more about this, you can read this blog post.

WHAT MATERIALS DO YOU USE?

One of our core beliefs is to provide you with the highest quality product possible. We use the finest quality paper and ink to ensure you will be pleased with your purchase. 

WHERE CAN I SEE YOUR WORK IN PERSON?

You can see a list of upcoming shows and our current stockists here.

DO YOU TAKE CUSTOM ORDERS?

I do not currently take custom orders.

WHEN CAN I EXPECT TO RECEIVE MY ORDER?

All orders are shipped within 3-5 business days. A tracking number will be emailed to you upon shipment. 

WHAT IS YOUR REFUND POLICY?

Unused and unopened orders may be returned within 15 days of receipt for a refund. Once we receive the returned item(s), the charges will be credited to your original method of payment excluding shipping costs, which are non-refundable.  All shipping charges are non-refundable and all return shipping cost are the responsibility of the buyer. Returns that are damaged may not be exchanged and will be sent back to the customer.  We recommend all returns be sent insured and with tracking. We cannot be held responsible for lost or damaged products.

IF I MAIL A RETURN, WHEN WILL I BE REFUNDED?

Once we have received the item(s), you will be be refunded (excluding shipping costs) within 1-3 business days. 

DO YOU OFFER PRICE ADJUSTMENTS?

In the event of a sale, we offer price adjustments within 7 days of your order being placed. Contact info@annatovar.com to start the price adjustment process. We will refund the price difference to your original form of payment. 

DO YOU OFFER A DESIGNER DISCOUNT?

Yes! If you are a designer, please send your credentials to info@annatovar.com. We offer a 15% discount on linocut and archival prints to designers and design firms. 

CAN YOU ASSIST MY COMPANY WITH BULK ORDERS AND DONATIONS?

You are welcome to email anna@annatovar.com with the details of your desired order or donation, and we will get back to you as soon as possible. 

CAN I POST ABOUT YOU ON MY BLOG/INSTAGRAM?

Sure! Please provide credit and links where appropriate. 

DO YOU OFFER CLASSES?

I do not offer classes at this time.